Refund policy

DERMATURA Refund & Return Policy

60-Day Money-Back Guarantee (First-Time Purchases Only)

At DERMATURA, your satisfaction is our top priority. That's why we offer a risk-free 60-day money-back guarantee on first-time purchases.

We're confident you'll love your results, so we give you a full 2 months of consistent use to put our products to the test. If after 60 days you're not completely happy with your results, simply contact us at starconshops@gmail.com within 60 days of delivery, and we'll refund your entire order in full  no return required in most cases.

Important Notes:

  • Applies to first-time purchases only, once per customer.
  • Shipping, handling, and optional shipping protection fees are non-refundable.
  • If you choose to exchange your product, the money-back guarantee no longer applies.
  • To help us verify your experience and prevent misuse, we may ask you to provide before-and-after photos as part of the refund process.

Cancellation Policy

  • Order Cancellation Window: You may cancel your order within 6 hours of placement. After this period, orders are processed for shipping and cannot be cancelled.
  • Cancellation Fee: A $2.00 restocking fee may apply to cover administrative costs.
  • Non-Cancellable Orders: Orders that have already been shipped cannot be cancelled.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately at starconshops@gmail.com. You do not need to return the damaged item we'll send a replacement at no cost.

Refunds & Returns
We do not accept returns. However, refunds may be issued in certain cases, reviewed individually.

To request a refund:

  • Email us at starconshops@gmail.com with your order number and the reason for your request.
  • Our team will review your case and let you know whether a refund can be issued, along with any next steps.
  • Refunds are only granted after prior communication with our team. Please do not send products back unless we specifically ask you to.

Christmas Delivery Notice
Due to high holiday demand, we cannot guarantee delivery before Christmas for any orders placed after December 1st. Please order early to avoid delays.

Policy Amendments
DERMATURA reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website.

Acknowledgment of Policy
By placing an order with DERMATURA, you acknowledge and agree to the terms outlined in this Refund & Return Policy.

Contact Information
For all inquiries, please contact us at:
Email: starconshops@gmail.com